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Downtown Cowtown at the Isis Theatre
Terms & Conditions

Tickets and Fees

  1. We only guarantee the authenticity of tickets purchased directly from the Downtown Cowtown at the Isis Theatre and Outhouse Tickets.
  2. We do not guarantee or recommend the purchase of tickets through any third-party reseller (broker or individual). Tickets purchased through third-party resellers may be determined to be fraudulent and admission to the event may be denied without compensation.
  3. All tickets purchased online or in person, including season ticket packages, are:
    • A final sale and nonrefundable. No refunds of tickets or fees, for reasons including, but not limited to seat location or quality of event.
    • May be subject to facility, order, convenience, handling or other fees.
    • May not be resold, transferred or distributed to any ticket broker or any other person for any amount other than the price printed on the ticket.
    • Missed events will not be refunded.
  4. Due to the nature of event bookings; dates, times, performers and schedules are subject to change. In the event of a change, Downtown Cowtown at the Isis Theatre reserves the right to present a substitution for productions or performers currently scheduled.
  5. By completing a ticket transaction, you agree to receive e-mail communications from Downtown Cowtown at the Isis Theatre. If you do not wish to receive communications via e-mail you will be presented with an option to unsubscribe.
  6. The ticket holder voluntarily assumes all risk and danger incidental to the event for which this ticket is issued, whether occurring prior to, during or after the event.

Ticket Fees

  1. The total price of your ticket or order reflects the face value of your tickets plus ticket fees, which can include a facility fee, order processing fee, and service fee.
    • Facility fee: Downtown Cowtown at the Isis Theatre may require a facility fee per ticket, which supports the operation and maintenance of the venue.
    • Order processing fee: Applied to each order to offset the costs of order processing and ticket handling.
    • Service fee: Applied to each ticket, this fee helps offset staffing and operational costs.
    • Group sales fees: Sales of 10 or more tickets may include fees and are required to be processed through our Group Sales Department. When applicable, groups of 10 or more may save up to 20%, which varies by event. Please call 817-808-6390 for details or to place an order.

Ticket Pricing

  1. Ticket prices and fees are subject to change at any time without notice:
    • Pricing is established and approved by each show. Ticket prices are dynamically priced. Show capacity, day of week, time, sales promotion and market demand may impact pricing.
    • Pricing adjustments are not pre-determined and may occur at any time.
    • Ticket prices may decrease below the initial ticket price, but we do not offer price adjustments or refunds. As with all our tickets, all sales are final and non-refundable.
  2. We have the right to cancel any sale and refund you the full amount paid, including all fees if:
    • The amount you pay for a ticket is incorrect because of an error in price posted on our website or otherwise communicated to you.
    • If you are able to purchase tickets on our website prior to the scheduled on-sale or presale date.
    • If you are able to purchase a ticket that was not intended to be released for sale.
    • A website, transactional or human error occurred.

Ticket Exchanges

  1. Ticket exchanges are subject to availability and not available for all events.
  2. When allowable, tickets may be exchanged to another event of the same production for an additional per-ticket fee.
  3. Any exchange may incur a ticket price difference due to event date, seating section or ticket pricing, which is separate from the per-ticket exchange fee, that is due at the time of the exchange. No refunds will be given for exchanges to a lower priced event or seating section.

Ticket Resale

  1. Downtown Cowtown at the Isis Theatre prohibits the unlawful resale or attempted unlawful resale, counterfeit or copy of tickets in order to protect the public from fraudulent activity. We reserve the right to seize and cancel tickets without compensation as well as restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policy. You are responsible for complying with all applicable resale laws.

Series Ticket Packages

  1. Series ticket packages are purchased, issued and seated subject to the policies and regulations of Downtown Cowtown at the Isis Theatre. By purchasing season tickets, you agree and accept all Terms and Conditions of Sale. Allocation of seats for all series ticket packages are made from, and are subject to, available seat locations as determined by Downtown Cowtown at the Isis Theatre. Downtown Cowtown at the Isis Theatre, in its sole discretion, reserves the right for any reason whatsoever to change the seat location assigned to the season ticket holder.

Event Admission

  1. Event tickets are a revocable license that may be retracted and admission may be refused upon refunding of the purchase price.
  2. Ticket is valid only for the event date and time listed on the ticket. Events are performed rain or shine. In the event of inclement weather, an event may be delayed until conditions are safe for patrons and performers.
  3. If an event is rescheduled, original tickets will be honored for the new date unless otherwise noted in official communications from Downtown Cowtown at the Isis Theatre.
  4. Every person, regardless of age, must have a ticket to enter the facility, including lap children. Children under the age of 4 will not be admitted unless the event is family friendly and appropriate for all ages. Please see the event description for the event you are purchasing for guidelines.
  5. Everyone must be able to sit quietly through a 90 minute (or longer) event without disrupting others. Ushers may ask parents whose children are noisy to remove them from the venue. If there is a repeated disruption by anyone, we reserve the right to revoke admission and refund your purchase.
  6. Latecomers may not be able to take their seats immediately on arrival and will be seated at an appropriate interval in the event.
  7. Downtown Cowtown at the Isis Theatre is compliant with the Americans with Disabilities Act, welcomes all patrons, and offers a variety of services to meet specific accommodations.
  8. Photographers or film crews occasionally operate at the facility. By entering these premises, you are consenting to being filmed and/or captured in photographs which may be used for public relations and marketing materials.
  9. For your safety, you and your belongings may be searched upon entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event.
  10. Under certain facility or artist rules, certain items may not be brought into the venue, including without limitation: alcohol, food, drugs, controlled substances, cameras, cell phones, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles, containers and chairs.
  11. Weapons are not permitted inside our venues- with or without a permit.

Event Cancellation

  1. If an event is canceled, we will contact you to inform you of the exchange or cancellation procedure.